Well, I got up this morning not feeling better but reflective. I say reflective because I thought about what I am paying for DSL. When I thought about that, it started to make me angry. Why angry? Well, let me tell you. It made me angry that I was paying them for a service, and my concerns were being dimissed as those of a ranting “silly” customer. So at that moment, I went back and tested the connection again this morning.
The connection test showed speeds in the 200 Kbs range. Can you believe that? So, I called them back and let them know I was stilling having problems and the results of the speedtest. This morning I did not have to go through “all” of the same hoops. The tech asked and had me to do just a few things this time:
- DSL statistics from the modem
- Reset your IP address
- Power Cycle the Modem
- Rerun the test
- Are there any other devices attached to the phone?
- Are your firewalls interfering?
Trust me, this was a cakewalk verus what I went through the past couple of days and nights. Finally, this technician was able to get someone in the next tier to approve a repair ticket for this. They indicated this would be fixed by “today.” Now why did I put today in quotes? Good question again!
Well, a person from the phone company came out today. He asked me what my Signal to Noise ratio and attentuations were. I gave him a print of what the screen showed. They numbers were close to each other. I believe like 5.5 and 6.0 respectiveley. Once I gave him that information, he then proceeded to check the connection externally. He gave me a thumbs down! He asked had I been having any prior problems. Then he said those magical words that had my self confidence rejuvenated. He said, “The port is bad.” At this point, I had resounding “I told you so’s” going through my head. He also indicated there was nothing that could be done today since it was Sunday (remember the fixed today statement). He indicated it would be fixed tomorrow. I told him he would believe what I had to go through the past couple of days to convince someone there was an issue. He said, “Yes, I can.”
So, I was put through all of that for the phone company person to confirm what I had been tring to explain the helpdesk technicians for the past two days. “THERE IS SOMETHING WRONG!” But I guess because I was a home user that it was assumed I was clueless. So, once again I cannot believe what I was put through. They need to fix their process.
I will keep providing updates for this until it is resolved.
Cheers!